Suddenlink rolls out phone service for Sulphur Springs

From Staff Reports

Oct 17, 2007 - Five years ago, Verizon beat what is now Suddenlink Communications to the punch in being the first to offer high-speed Internet connections in Sulphur Springs, launching DSL (digital subscriber line) service almost six weeks before the cable provider officially began broadband speeds.

On Tuesday, however, Suddenlink announced a move that returns the favor, in a fashion — the cable television company launched telephone service in both Sulphur Springs and Winnsboro.

Suddenlink, the nation’s eighth largest cable operator, is offering the service locally as part of a significant rollout of competitive phone service that will reach more than 80 percent of its 1.4 million customer base.

�Our employees are very excited about this milestone, as it represents the first major rollout of phone service under the Suddenlink banner,� said Joe Suggs, manager of Suddenlink�s systems in Sulphur Springs and Winnsboro.

Internet and cable service providers have been increasingly offering  telephone service in competition with traditional phone companies like Verizon and AT&T in recent years.

Other broadband phone companies specialize in offering service over the Internet, such as Vonage, one of the leaders in broadband telephone services with about 2.5 million subscriber lines. And a quick search on the Internet will find about 50 companies that offer VoIP (Voice over Internet Protocol) service in Sulphur Springs.

But there’s a twist with Suddenlink’s service — Suddenlink’s telephone service is not Internet-based. Instead, Suddenlink uses its own private IP network, which never traverses the public Internet. Suggs said the quality is as good as a traditional telephone land-line network.

�Our works as well or better than traditional land-line phone companies,� said Gene Regan, a Suddenlink spokesman in St. Louis, Mo.

Suddenlink will offer unlimited local and domestic long distance calling as a standard part of its service. Optional features include caller ID, call waiting, three-way calling, anonymous call rejection and call forwarding. Voice mail and international calls are also available.

Suddenlink’s phone service also provides automatic access to the Federal Communications Commission-mandated Enhanced 911 system. It is also compatible with most modern alarm monitoring equipment. For example, Suddenlink meets the the standards set by ADT Security Services to serve as a primary method of transmitting signals to the alarm company’s monitoring centers for residential and small business customers.

Some services that work over the public Internet have reported problems with sending faxes or problems with linking satellite TV system controllers to phone service, but that doesn’t appear to be a problem with Suddenlink’s offering.

�I haven�t heard of anything at all,� Regan said.

Customers can also use the same telephones they currently have, and keep their existing phone numbers and wiring.

Basic cost for Suddenlink phone service is $39.95 per month when bundled with Suddenlink cable TV and broadband Internet service.. When bundled with one other Suddenlink product, the price rises to $44.95. Stand-alone phone service starts at $49.95.

To ensure the cable operator can provide service to a home, visit the Suddenlink offices at 220 Linda Drive in Sulphur Springs or 816 West Coke Road in Winnsboro. Inquiries can also be made by calling 1-800-915-1863. 

From Staff Reports

Five years ago, Verizon beat Suddenlink Communications to the punch in being the first to offer high-speed Internet connections in Sulphur Springs, launching DSL (digital subscriber line) service almost six weeks before the cable provider officially began broadband speeds.

On Tuesday, however, Suddenlink announced a move that returns the favor, in a fashion — the cable television company launched telephone service in both Sulphur Springs and Winnsboro.

Suddenlink, the nation’s eighth largest cable operator, is offering the service locally as part of a significant rollout of competitive phone service that will reach more than 80 percent of its 1.4 million customer base.

�Our employees are very excited about this milestone, as it represents the first major rollout of phone service under the Suddenlink banner,� said Joe Suggs, manager of Suddenlink�s systems in Sulphur Springs and Winnsboro.

Internet and cable service providers have been increasingly offering  telephone service in competition with traditional phone companies like Verizon and AT&T in recent years.

Other broadband phone companies specialize in offering service over the Internet, such as Vonage, one of the leaders in broadband telephone services with about 2.5 million subscriber lines. And a quick search on the Internet will find about 50 companies that offer VoIP (Voice over Internet Protocol) service in Sulphur Springs.

But there’s a twist with Suddenlink’s service — Suddenlink’s telephone service is not Internet-based. Instead, Suddenlink uses its own private IP network, which never traverses the public Internet. Suggs said the quality is as good as a traditional telephone land-line network.

�Ours works as well or better than traditional land-line phone companies,� said Gene Regan, a Suddenlink spokesman in St. Louis, Mo.

Suddenlink will offer unlimited local and domestic long distance calling as a standard part of its service. Optional features include caller ID, call waiting, three-way calling, anonymous call rejection and call forwarding. Voice mail and international calls are also available.

Suddenlink’s phone service also provides automatic access to the Federal Communications Commission-mandated Enhanced 911 system. It is also compatible with most modern alarm monitoring equipment. For example, Suddenlink meets the the standards set by ADT Security Services to serve as a primary method of transmitting signals to the alarm company’s monitoring centers for residential and small business customers.

Some services that work over the public Internet have reported problems with sending faxes or problems with linking satellite TV system controllers to phone service, but that doesn’t appear to be a problem with Suddenlink’s offering.

�I haven�t heard of anything at all,� Regan said.

Customers can also use the same telephones they currently have, and keep their existing phone numbers and wiring.

Basic cost for Suddenlink phone service is $39.95 per month when bundled with Suddenlink cable TV and broadband Internet service.. When bundled with one other Suddenlink product, the price rises to $44.95. Stand-alone phone service starts at $49.95.

To ensure the cable operator can provide service to a home, visit the Suddenlink offices at 220 Linda Drive in Sulphur Springs or 816 West Coke Road in Winnsboro. Inquiries can also be made by calling 1-800-915-1863. 

Older Archives

Looking for News-Telegram Sports and News Archives for January 2004 - November 2008