Another course focusing on improving customer service is scheduled for later in February.
Business training classes scheduled for Hopkins County in February begin with "How to Start Your Own Business," Friday, Feb. 13, 9 a.m-noon. If you've ever dreamed of owning a business, this free seminar is for you. Topics to be covered include forms of business ownership and their advantages and disadvantages, the business plan, the marketing plan, getting legal advice, taxes, advertising, and much more. The last hour will be a demonstration of Simple Start, an easy-to-use record keeping system for small businesses. The instructor is Pat Bell, director of the Paris SBDC.
"Recruit and Hire Good Employees" will be held Friday, Feb. 13, 10 a.m.-noon. In this free, informative seminar, you willl earn about services offered by the Workforce Solutions Northeast Texas which include assistance to employers with recruitment, retention, training and/or retraining, and outplacement services. In this seminar you will learn about the Work in Texas program, recruiting and hiring practices, and the advantages of using temporary staffing agency partners to find the right employees for your business. Presenters are representatives from Workforce Solutions Northeast Texas and Hiring Partners.
"Patent, Trademark, and Copyright Laws" will be presented Friday, Feb. 13, 10 a.m.-noon. The fee for this workshop is $27. Your creative products may be entitled to copyright or patent protection. The name under which you sell your creative products may be entitled to trademark protection. Learn how to register your copyrights, select and register a trademark, and how to evaluate your creative products for patent protection. You will also learn about patent, copyright, and trademark resources on the Internet as well as how to avoid infringements when using the Internet. The instructor is Larry Hamilton, counselor with the Technology Assistance Center SBDC, Dallas.
"Invention Commercialization" will be presented Friday, Feb. 13, 1 p.m.-3 p.m. The fee for this workshop is $27. Do you have an invention that you would like to market, but you don’t know where to turn for help? This seminar will provide a route to achieve your goal. Included is how to determine the market size, the demand for the product, best method of making and distributing the product (make vs. license). Other topics include USPTO Disclosure Document Program, Provisional Patents, difference between patents and trade secret protection, licensing, role of prototype makers, how to locate manufacturers, etc. Instructor: Larry Hamilton, Technology Assistance SBDC, Dallas.
"What's So Important About Customer Service?!" is scheduled for Thursday, Feb. 19, 6 p.m.-9 p.m.. The fee is $34. Customer service is one of the most important yet often overlooked business concerns. This session will give you a light-hearted look at customer service while pointing out many very serious areas that may go unnoticed in everyday business operations. Customer service begins at the point of contact with a customer, including appearance, facial expression, tone of voice, telephone manners, e-mail and other business correspondence, store appearance, speedy problem resolution, and more. This session is an excellent opportunity for you and your employees to grasp the impact you can have on your business by providing “amazing customer service.” The instructor is Tina Lancaster of Paris.
All classes will be held at the PJC Sulphur Springs Center, 1202 West Houston St. To register or for more information, contact the PJC Sulphur Springs Center 903-885-1232 or the PJC Small Business Development Center, 903-782-0224.
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