I feel for you. That IS one TOUGH trojan/virus. I had a couple of family members do the same thing. They where browsing and the page redirected
, it showed their "My Computer" page in the browser alerting them they had viruses in various folders, "Click here to scan and remove". Or something similar to that.
It's a pretty nasty one I must say. It actually stopped their anti-virus cold in its tracks. Nothing was accessible, every time they clicked on anything it gave an alert that what ever they clicked on was infected, even their av software, and shut down everything they tried to do. They called me and I checked it out, then I had to laugh (not to be mean though, I laugh because it is a clever trojan/virus).
Here is what I did, now this was a year ago and I'm sure the malicious coders may
have worked around it, but I kind of doubt it since this utilizes "safe mode."
1. Got my virus free windows box. (Didn't run Linux at the time.)
2. Installed the MalwareBytes installation file to a flash drive.(For those not aware, when you download a new program that's the installation file. The one you click that starts setting up the program to install on your computer.) There is another way to do this, but this should work, if not I have a workaround for it.
3. Started their computer in "safe mode, without networking." What this does is stop programs from loading at boot, thus stopping the trojan/virus from auto-loading at start-up. (Most times this works, if not I have a workaround for this too.)
4. Installed MalwareBytes on their computer, in safe mode, and ran a deep scan. I think it found a hundred or so viruses and the trojans themselves.
5. Restarted the computer, and SHAZAM! I won the fight, no more trojans, viruses, tracking cookies, spyware, etc.
For informational purposes:
When you try and close a page like that (malicious ones) in a browser a pop up will appear saying something similar to this, "Are you sure you wish to navigate away from this page".. and so on. DON'T click on it either
. Open task manager and let it "terminate the browser." ctrl+alt+delete will open task manager or a screen that let's you select task manager.
Firefox browser has several add-ons that help too. NoScript add-on stops scripts from running, as they can sometimes be bad scripts. Only allow scripts to run on websites you know and trust.
The information listed below will also help with the ones that redirect you to another page, as what happened to my family members and possibly Stan.
In Firefox, go to Tools -> Options -> Advanced -> General -> Accessibility section, and then tick the check box labeled as "Warn me when web sites try to redirect or reload the page."
I have to ask, out of curiosity, how much did they charge for their services?
If anyone runs into a virus they can't get rid of, I will help you to the best of my ability. My services are free and will always be free. Just contact me at the e-mail listed below. If any one at the telegram feels this is spam just let me know and I will promptly remove it. The information above is, what I consider necessary in todays world.
EDIT: Removed picture of Firefox settings.