I've been there twice with my husband. We love the atmosphere. His sister and her husband are coming in from Paris tonight to check it out so ya'll better be on your best behavior
There were a couple of hiccups each time we've been there. The first time they made my husband's chilli dog with relish when he ordered it without. It was correct on the ticket so I guess it was the kitchen's error. The waitress was really great about it and when it came back it had double the amount of chilli to make up for the mistake. Problem solved. The second time we went, there seemed to have been a lack of communication between the young guy that seated us and our waitress and we didn't get served for 10 minutes so we "stole" the waitress from the next table and she arranged for our appetizer to be free. Problem solved.
Both times I've been I've had the caesar salad. The first time was with dressing, but they put WAY too much on so I ordered it without the dressing the next time. Much better. My husband loved the burgers so you got a thumbs up from him. I hate burgers so the menu is very limited for me, but I'm strange so that's not a complaint
In my humble opinion, I think that the idea of the staff being so casual and having "fun" is a mistake. ("Sitting down with the guests" or "giving out a few high fives.") Although I do believe that employees need to be taken care of first so that they will take better care of guests, I think you've taken it a bit too far and it is backfiring. Employees (especially young ones) need to know who's boss and must be made aware that if a mistake is made then there will be consequences. I don't mean that you have to be all Cruella De Ville about it, but the managers need to be a little stricter. I understand why you're doing it and in an ideal world it would be great, but I don't believe it can work in a large and relatively busy restaurant.
All in all I think it's a great place and I hope it will be successful for a very long time
See you tonight.